Return Policy
Effective Date: September 15, 2026
Last Updated Date: September 15, 2026
At Aurar3, customer satisfaction is one of our highest priorities. We want every customer to feel confident when purchasing our jewelry.
We accept eligible returns and provide refunds according to the conditions described in this Return Policy.
Before returning any product, customers must first contact Aurar3 customer service to receive return instructions.
Customer Service Email:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
Return Request Process
To request a return, please contact us and provide:
- Order number
- Customer name
- Email address used during checkout
- Product information
- Reason for return request
- Supporting photos if applicable
Our customer service team will review your request and provide further instructions.
Customers should not send products back without receiving return authorization from Aurar3. Unauthorized returns may result in delays or difficulties processing your refund.
Return Conditions
To be eligible for a return, products should:
- Be unused or in original condition
- Have no signs of excessive wear
- Not be damaged, altered, or modified
- Include original packaging and accessories when applicable
Items returned in a condition that prevents normal resale may not qualify for a refund unless otherwise required by applicable law.
Because jewelry products are personal items, customers are encouraged to carefully inspect product information, sizing details, and product descriptions before purchasing.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from the item ordered, please contact Aurar3 as soon as possible after delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs showing the product condition
Our team will review the information and determine the appropriate solution, which may include replacement, refund, or other assistance where applicable.
Refund Process
Once a returned product has been received and inspected, Aurar3 will notify the customer regarding the approval or rejection of the refund.
If approved, refunds will be processed to the original payment method used during purchase.
The time required for funds to appear in your account may vary depending on:
- Payment provider
- Bank processing time
- Credit card company policies
- Financial institution procedures
Shipping Fees
Original shipping fees are generally non-refundable unless:
- The item received was incorrect
- The product arrived damaged
- The product was defective
- Refund is required under applicable law
Return shipping costs may be the responsibility of the customer for standard preference-based returns unless otherwise agreed by Aurar3 or required by applicable regulations.
Lost Return Packages
Customers are responsible for ensuring returned packages are properly shipped and tracked.
Aurar3 is not responsible for return packages lost before reaching our designated return location.
Customers should keep return tracking information until the refund process has been completed.
Contact Information
For all return and refund questions, please contact:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT