Contact Us
At Aurar3, we value every customer and are committed to providing professional and helpful customer support.
Whether you have questions before placing an order or need assistance after your purchase, our customer service team is available to help with product information, order support, shipping questions, returns, refunds, and other concerns.
Customer Service Email:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
You may contact us regarding:
- Product information and specifications
- Ring design questions
- Size and fit assistance
- Order status inquiries
- Shipping updates
- Return and refund requests
- Damaged or incorrect products
- Website and purchasing questions
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible. This information allows our team to locate your order quickly and provide more accurate assistance.
If you receive an item that appears damaged, defective, or different from what you ordered, please contact us with your order information and clear photos showing the issue. This will help our team review the situation and provide the most appropriate solution.
Customers are welcome to contact us before purchasing if they need additional information about ring sizes, materials, product details, care instructions, shipping options, or availability.
Please ensure that the email address entered during checkout is accurate, as order confirmations, shipping updates, and customer service communications may be sent to that address.
We aim to respond to customer inquiries as quickly as possible during our service hours. Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of the request.
For all customer service matters, please contact:
Effective Date: September 15, 2026
Last Updated Date: September 15, 2026